Privacy Policy

We only collect information that is necessary for us to provide our services or respond to your enquiries. This may include:

• Your name
• Contact details (such as email address and phone number)
• Information you provide in enquiry or job application forms
• Any other details you choose to share with us

We do not collect unnecessary or excessive personal data.

Under UK data protection law, you have a number of rights in relation to your personal data.

These include:

• The right to access – You have the right to request a copy of the personal data we hold about you.
• The right to rectification – You have the right to ask us to correct any information you believe is inaccurate or incomplete.
• The right to erasure – You have the right to request that we delete your personal data, in certain circumstances.
• The right to restrict processing – You have the right to ask us to limit how we use your personal data, in certain circumstances.
• The right to object – You have the right to object to us processing your personal data, in certain circumstances.
• The right to data portability – You have the right to request that we transfer your data to another organisation, or directly to you, where this is technically feasible and lawful.

To exercise any of these rights, please contact us using the details provided on this website. We may need to verify your identity before responding to your request.

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

We use your personal data only for legitimate business purposes, including:

• Responding to enquiries
• Arranging care services
• Processing job applications
• Communicating with you about our services

We will never sell your data and we do not use your information for unrelated marketing without your consent.

We do not share your personal data with third parties for marketing purposes.
Your information may only be shared where necessary for operational or legal reasons, for example:

• With regulatory bodies if required by law
• With trusted service providers who help us operate our website or IT systems (under strict confidentiality agreements)

All third parties are required to keep your data secure and use it only for the agreed purpose.

Your data is:

• Stored securely within the United Kingdom
• Protected by appropriate technical and organisational security measures
• Encrypted where possible, both in transit and at rest

We keep your data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.

Under UK data protection law, you have the right to:

• Access – request a copy of the personal data we hold about you
• Rectification – ask us to correct inaccurate or incomplete information
• Erasure – ask us to delete your data where there is no legal reason to keep it
• Restriction – ask us to limit how we use your data
• Objection – object to certain types of processing
• Data portability – request that we transfer your data to another organisation or to you

You will not be charged for exercising your rights, except in rare cases where requests are excessive.

If you would like to exercise any of your rights, or if you have questions about how we use your data, please contact us:

Email: info@carestaffathome.co.uk

If you are not satisfied with our response, you also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version will always be available on our website.

Our website is built using WordPress. WordPress may collect basic technical data to ensure the website functions correctly and securely.
This may include:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device and operating system information

This information is used only for website security, performance, and basic analytics.

When you submit a form on our website, the information you provide is sent securely to us and may be stored in our website database and email system so that we can respond to your enquiry or process your application.

We only use this information for the purpose it was provided and do not use form submissions for marketing unless you have explicitly agreed to this.

Form data is kept only for as long as necessary and is deleted securely when no longer required.

Cookies are small text files stored on your device when you visit a website. Our website uses cookies to:

• Ensure the site functions correctly
• Remember basic preferences
• Support security features
• We do not use cookies to personally identify you.
• If we use analytics or marketing cookies, you will be asked for consent via our cookie banner before these are activated.
You can control or delete cookies through your browser settings at any time.

We use Google Analytics to help us understand how visitors use our website so that we can improve our services and website experience.

Google Analytics collects anonymised information such as:

• Pages visited
• Time spent on the site
• General location (not precise address)
• Device type

This data does not personally identify you. Google acts as a data processor on our behalf and processes data in accordance with its own privacy policy.

You can opt out of Google Analytics tracking via your browser settings or browser extensions.

Pages on this site may include embedded content (for example Google Maps, videos, or social media posts).

Embedded content from other websites behaves in the same way as if you had visited the other website directly.

These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

We recommend reviewing the privacy policies of these third-party websites.

If you contact us or submit a form, we retain your information only for as long as necessary to deal with your enquiry, provide services, or meet legal requirements.

If you request that your data be deleted, we will do so unless we are required to keep it for legal or regulatory reasons.